Ordering a skateboard shouldn't be hard! If you're not sure about something please feel free to ask us. For your convenience, we've answered some common questions that buyers have when ordering skateboards below.
If your questions still aren't answered, take a brief moment and fill out our Help Form. Our customer service representatives will gladly respond as soon as possible. All questions sent during business hours will be answered within a couple of hours. All questions sent during the weekends will be answered as soon as possible on the following Monday.
If you are looking for information on skateboards and skateboard parts, look no further. Whether you are a beginner who needs a comprehensive overview, or you're an experienced skater seeking specific information, our skateboard guide has all the details you need about sizing and style. We've broken down our information on skateboards by sections to make finding what you need easy and fast.
Warehouse Skateboards offers a variety of safety gear and clothing to suit the skateboarding lifestyle. Our sizing charts will break down how to find the best fitting clothing for you. We've got sizing information for guys, girls, and kids.
If you are not 100% satisfied with your purchase, you may return it within 30 days of your receipt date. Please verify that your package meets the conditions stated within our Return Policy Guidelines. Once confirmed, follow the Return Instructions, listed below. Grip taped decks and custom assembled skateboards, including parts, cannot be returned.
Step 1: Ensure that your return meets our Return Policy Guidelines. Step 2: Package return and include a copy of your packing slip or the associated item(s) order number. Step 3: Mail through your carrier of choice to the address below. Return Address: Warehouse Skateboards Attn: Returns Dept. 1638 Military Cutoff Road, Suite 101 Wilmington, NC 28403
Step 1: Ensure that your return meets our Return Policy Guidelines. Step 2: Package return and include a copy of your packing slip or the associated item(s) order number. Step 3: Mail through your carrier of choice to the address below. Return Address:
Warehouse Skateboards Attn: Returns Dept. 1638 Military Cutoff Road, Suite 101 Wilmington, NC 28403
All returned items must be unused and in new condition with original packaging. Products and merchandise must be in store-bought condition in order to be returned or exchanged. Our merchandise has been inspected before shipping, and our packages are carefully checked before leaving our warehouse.
Warehouse Skateboards must receive returns within 30 days of the customer receipt date. Refunds will not be authorized after 30 days. All orders shipped with free freight discount and returned for refund will be charged the original shipping fees. All refused packages will be refunded in full, less shipping charges.
RETURN DETAILS
RETURN SHIPPING Customers are responsible for return shipping charges. We DO NOT accept C.O.D.'s on return items.
If you return an item that is not defective, you will be responsible for the entire cost of the return (including shipping, repacking, and insurance). The initial outbound shipping charge (including shipping, handling, and insurance) will be deducted from your refund if an item that originally shipped for free is returned. We ship using USPS, Fed Ex, and UPS. Our shopping cart will, in most cases, calculate shipping. Costs include shipping expense, packaging, handling, and insurance.
NON-RETURNABLE Unfortunately, we cannot accept returns on grip taped skateboard decks and custom assembled skateboards, including parts. Because all parts of each complete have been opened and assembled according to the buyer's unique specifications, we are not able to re-sell the parts or the complete skateboard. All shipping and handling fees are nonrefundable.
PACKAGING To qualify for a refund, all returned products must be returned in their original, unaltered packaging, including all labels and tags. Product packaging must not have tape or any other shipping labels on them.
CLOTHING Clothing must be clean and unwashed with all tags attached?no pet hair, human hair, smoke odors, or makeup stains. Manufacturers will sometimes change the colors of a product to provide options; therefore, colors may vary. We will not be held responsible for items that may differ from the colors displayed in the images on our website.
REFUND METHOD Customers will receive credit back to the original payment method used on an order. We'll refund your method of payment after we receive the original item. Shipping and handling fees are nonrefundable. Please allow a minimum of 7-10 days for refunds to be processed.
RESTOCKING FEE All returns are subject to a 10% restocking fee unless the item is deemed defective, damaged, or received in error.
We're stoked you want some free stickers! Who doesn't?! There are two ways to get them from us. By simply ordering from warehouseskateboards.com you will be hooked up with free stickers. However, If you just can't wait until your next order for some free stickers you can also get them by mail. To get free stickers by mail simply send a self-addressed, stamped envelope (address a blank envelope to yourself, put a stamp on it, and put it in another envelope which you mail to us) to:
Warehouse Skateboards Attn: Free Stickers 1638 Military Cutoff Road, Suite 101 Wilmington, NC 28403 USA
Please allow 2-3 weeks to receive your stickers. You'll get free Warehouse Skateboards stickers along with an assortment of other stickers from our favorite skate brands or whatever random things we have laying around the warehouse at the time. Our sticker selection changes seasonally so keep sending those self-addressed stamped envelopes!
Just want to ask us a question? Email 1-877-791-9795
Warehouse Skateboards1638 Military Cutoff RoadWilmington, NC 28403Office Hours M-F 8:00AM - 5:00PM EST
