Warehouse Skateboards Customer Care

Ordering a skateboard shouldn't be hard! If you're not sure about something please feel free to ask us. For your convenience, we've answered some common questions that buyers have when ordering skateboards below. If your questions still aren't answered, take a brief moment and fill out our Help Form. Our customer service representatives will gladly respond as soon as possible. All questions sent during business hours will be answered within a couple of hours. All questions sent during the weekends will be answered as soon as possible on the following Monday. If time is of the essence give us a call at 1-877-791-9795!

• How do I choose the perfect sizes?

  If you are looking for information on skateboards and skateboard parts, look no further. Whether you are a beginner who needs a comprehensive overview, or you're an experienced skater seeking specific information, our skateboard guide has all the details you need about sizing and style. We've broken down our information on skateboards by sections to make finding what you need easy and fast.

  Skateboard Buying Guide

  Decks Buying Guide

  Grip Tape Buying Guide

  Wheels Buying Guide

  Bearings Buying Guide

  Trucks Buying Guide

  Risers Buying Guide

  Hardware Buying Guide

  Longboard Skateboard Buying Guide

  Decks Buying Guide

  Grip Tape Buying Guide

  Wheels Buying Guide

  Bearings Buying Guide

  Trucks Buying Guide

  Risers Buying Guide

  Hardware Buying Guide

• How do I choose the perfect sizes?

  Warehouse Skateboards offers a variety of safety gear and clothing to suit the skateboarding lifestyle. Our sizing charts will break down how to find the best fitting clothing for you. We've got sizing information for guys, girls, and kids.

  Safety Equipment Sizing and Buyer's Guides

  Helmets Sizing & Buying Guide	Knee Pads Sizing & Buying Guide	Elbow Pads Sizing & Buying Guide
  Wrist Guards Sizing & Buying Guide	Gloves Sizing & Buying Guide	Hip Pads Sizing & Buying Guide

  Clothing Sizing and Buyer's Guides

  Guys Shirts Sizing & Buying Guide	Guys Pants Sizing & Buying Guide	Hats Sizing & Buying Guide
  Belts Sizing & Buying Guide	Boys / Youth Sizing & Buying Guide	Girls Sizing & Buying Guide

• How much will shipping cost?

  No matter where you are in the world, we will be able to give you a shipping cost before you complete your order. Just put the items you want to buy in your bag and begin the checkout process. Once you're ready to check out, enter your shipping address information and you will see all of your shipping options. You will also be shown an estimated delivery date as well as costs for upgraded delivery options.

  Still have questions? Please fill out our contact form.

  The item I wanted isn't shown on the website anymore.

  If the item you were looking at is no longer being displayed on our website, it typically means that somebody else purchased the last remaining one first. You can always call us at 877-791-9795 and our customer service team will be glad to check the availability of any items for you.

  Still have questions? Please fill out our contact form.

  I have more than one charge to my account.

  During the checkout process it may take a few moments for your order to process. Once you hit "Purchase", please do not hit "Back" or "Refresh" as this may trigger more than one authorization to your account.

  Still have questions? Please fill out our contact form.

  I didn't get an order number when I tried to place an order.

  If you weren't immediately directed to an order confirmation page after hitting "Purchase", then it's possible that your order didn't get processed. To confirm this, please check your payment method. If there are no pending transactions, try your order again without clicking anything while it's processing.

  Still have questions? Please fill out our contact form.

• I need to change or correct my shipping address.

  There is a very small window of time available to make a change to an order after it's been placed. Due to the fact that we typically package and ship our orders within a couple of hours or less, the fastest way to correct/change your order is by calling our customer service center at 877-791-9795. You can also update your shipping address by filling out the form below.

  Still have questions? Please fill out our contact form.

  I want to change an item on my order.

  Once an order is placed you may remove an item as long as it hasn't been shipped already. However, we cannot change or add a new item to an existing order. If you need to make changes to items on your order (such as color, size, etc.) we ask that you cancel your order and place the order again with the additional items added. If you are correcting this type of issue during regular business hours, please call us at 877-791-9795 and our customer service team will do their best to help. You can also update your order by filling out the form below.

  Still have questions? Please fill out our contact form.

  I want to cancel my order.

  There is a very small window of time available to cancel an order after it's been placed. Due to the fact that we typically package and ship our orders within a couple of hours or less, the fastest way to cancel an order is by calling us at 877-791-9795. Once an order has been shipped, we can no longer cancel the order. If you are unable to cancel your order prior to it shipping, you can always return it to Warehouse Skateboards for a refund.

  Still have questions? Please fill out our contact form.

  I need to correct the billing information on my order.

  The billing information is something that may not be checked by your bank before providing authorization for the order. If you entered an incorrect billing name but still received a confirmation email, then the billing information was not an issue and the transaction has already been approved by your bank.

  Still have questions? Please fill out our contact form.

• How do I track my order?

  Tracking your order is simple and easy. Just visit our Order Tracking Page and enter your order number as well as your shipping address zip code. If you are still having issues, please feel free to contact our customer service team and they'll be more than happy to help you track your package.

  Still have questions? Please fill out our contact form.

  My order hasn't been assigned a tracking number.

  We generally are able to ship out most orders within 1 business day. If you place your order before 11am eastern time, you will likely have a tracking number assigned by 6pm eastern time the same day. If your order was placed after 11am on Friday or over the weekend, you will not see a tracking number until the following Monday.

  Still have questions? Please fill out our contact form.

  My tracking number isn't showing any information.

  It can often take a day or two for tracking information to be updated. If it has been a couple of days and your tracking has still not updated, please contact our customer service team at 877-791-9795 and they will do their best to assist you.

  Still have questions? Please fill out our contact form.

  I didn't receive a tracking number email.

  We apologize if your email didn't arrive as it should have. If you were taken to an order confirmation page, rest assured your order has been processed and shipped out as quickly as possible. If you weren't taken to an order confirmation page, please contact our customer service team at 877-791-9795 and they will be happy to look into the matter for you.

  Still have questions? Please fill out our contact form.

• Does Warehouse Skateboards ship to my country?

  Not sure if we ship to your country or not? Please refer to our list of countries we currently ship to below:

  Aland Islands Albania American Samoa Andorra Anguilla Antigua & Barbuda Argentina Aruba Australia Austria Azores Bahamas Barbados Belgium Belize Bermuda Bhutan Bolivia Bonaire British Virgin Isles Brunei Bulgaria Canada Canary Islands Cayman Islands Chile China Colombia Cook Islands Costa Rica Curacao Denmark Dominica

  Dominican Republic Ecuador El Salvador England Estonia Faeroe Islands Fiji Finland France French Guiana French Polynesia Germany Gibraltar Greece Greenland Grenada Guadeloupe Guam Guatemala Guernsey Guyana Holland Honduras Hungary Iceland Ireland Israel Italy Ivory Coast Jamaica Japan Jersey Jordan

  Kiribati Kosrae Kuwait Laos Latvia Lebanon Lesotho Liechtenstein Luxembourg Macau Macedonia (Fyrom) Maldives Malta Marshall Islands Martinique Micronesia Monaco Mongolia Montserrat N. Mariana Islands Nepal Netherlands Netherlands Antilles New Zealand Nicaragua Norfolk Island Northern Ireland Norway Oman Pakistan Palau Papua New Guinea Paraguay

  Peru Philippines Poland Ponape Portugal Puerto Rico Qatar Rota Saba Saipan Samoa San Marino Saudi Arabia Scotland Sierra Leone Singapore Slovakia Slovenia Solomon Islands South Africa South Korea Spain Sri Lanka St. Barthelemy St. Christopher St. Croix St. Eustatius St. John St. Kitts & Nevis St. Lucia St. Maarten St. Martin St. Thomas

  St. Vincent/Grenadines Suriname Sweden Switzerland Syria Tahiti Taiwan Tajikistan Thailand Timor Leste Tinian Tonga Tortola Trinidad & Tobago Truk Turks & Caicos Islands Tuvalu Union Island United Arab Emirates United Kingdom United States Uruguay US Virgin Islands Uzbekistan Vanatu Vatican City State Venezuela Virgin Gorda Wales Wallia & Futuna Islands Yap Yemen

  Still have questions? Please fill out our contact form.

  How much does it cost to ship to my country?

  Calculating international shipping costs can be difficult. The easiest way to estimate your shipping cost is to place the items you wish to order in your shopping cart. After you enter the shipping address in the Calculate Shipping and Tax section, you will be shown the different delivery methods available as well as their cost and expected delivery date.

  Still have questions? Please fill out our contact form.

  Do I have to pay customs duties or taxes on international orders?

  You, the customer, will have to pay custom duties and taxes and/or VAT (Value Added Tax) on the items you purchase; we have no control over these charges and cannot predict what they may be. We only charge for shipping from the United States to your particular country. Please contact your local customs office for further information on your country's statutes. Keep in mind the procedures that are required by customs can cause delays. All REFUSED shipments will be charged $75 to cover shipping both ways. This amount WILL NOT be refunded to your credit card.

  Still have questions? Please fill out our contact form.

  What options are available for shipping to Canada?

  If you're interested in purchasing a board and shipping it to Canada, please refer to our Canadian Shipping Guide.

  How can I convert these prices to my country's currency?

  Still have questions? Please fill out our contact form.

• How do I return or exchange an item?

  If you are not 100% satisfied with your purchase, you may return it to Warehouse Skateboards within 30 days of your receipt date. Please verify that your package meets the conditions stated within our Return Policy Guidelines. Once confirmed follow the Return Instructions listed below.

  Return Instructions
  1. Ensure that your return meets our Return Policy Guidelines
  2. Contact us before returning any products
  3. Download, print and complete the Warehouse Skateboards Return Form and include it in your returning package.
  4. Box your items in their original packaging
  5. Address the package or use our mailing label:

  Warehouse Skateboards
  Attn: Returns Department
  1638 Military Cutoff Road, Suite 101
  Wilmington, NC 28403

  6. Mail with shipper of your choice. You're responsible for return shipping unless the product is declared defective or different from the items you ordered.

  Still have questions? Please fill out our contact form.

  I'd like to know the status of my return.

  Please allow 5 business days for processing of returns and exchanges from the date they are received at our warehouse. If it has been more than 5 days and you haven't heard from us, please feel free to contact us at 877-791-9795.

  Still have questions? Please fill out our contact form.

  I believe the product I received is defective.

  You must contact Warehouse Skateboards within 5 days of receipt of a defective product. Warehouse Skateboards does not guarantee exchange or credit for defective items. If you believe your product is defective, please send it back along with the return form explaining the defect. If the product is determined to be defective upon receipt by Warehouse Skateboards, a full refund will be issued. Warehouse Skateboards will reimburse shipping charges only on items declared defective. Due to limited stock, replacement product may not be available and cannot be guaranteed.

  Still have questions? Please fill out our contact form.

  I snapped my skateboard.

  Unfortunately skateboards aren't indestructible. Wood snaps easily if you land incorrectly. If you believe your board snapped due to defect, please contact our customer service team at 877-791-9795 and they'll do their best to help you. Typically defective boards will fall under a manufacturer's warranty. If your board broke due to improper landing or rough skating, this does not classify your board as defective.

  Still have questions? Please fill out our contact form.

• How can I tell if a specific item is available?

  We do our best to supply as many skaters with their needs as possible, however many items are available only for a limited time, making it difficult to know whether or not we might be receiving a specific item in stock again. The best way to tell if an item is available is to regularly check the website. If you're still having a hard time finding what you're looking for feel free to contact our customer service team at 877-791-9795.

  Still have questions? Please fill out our contact form.

  Questions about a specific item?

  Answering questions about items is what we do best. If you want to know more about an item you can always reach us by e-mail, phone, live chat or by filling out the form below!

  Still have questions? Please fill out our contact form.

• Does Warehouse Skateboards match prices?

  You bet we do! At Warehouse Skateboards, we are committed to providing our customers with the best prices on all our products guaranteed. If you find a lower advertised price from a legitimate authorized internet retailer we will match the price, as long as you meet our eligibility requirements. Submit a Price Match Inquiry!

  Still have questions? Please fill out our contact form.

• Having issues searching for products?

  Sorry to hear you're having trouble on our site. If something seems wrong with our website or you're having an issue navigating our site, feel free to give us a call at 877-791-9795 and we'll be more than happy to investigate the problem for you. Additionally you can always fill out the form below and we'll be happy to look into it as soon as possible.

  Still have questions? Please fill out our contact form.

  I'm having issues checking out.

  We apologize if you're experiencing difficulties checking out. If it's during business hours, give us a call at 877-791-9795 and our sales representatives will be more than happy to walk you through the process. If you are having trouble placing an order during non-business hours, please fill out the form below.

  Still have questions? Please fill out our contact form.

• I'd like to talk about an experience with the customer service team.

  Thank you for letting us know about your experience with our customer service team! All you have to do is fill out the form below and the manager will be more than happy to read about your experience.

  Still have questions? Please fill out our contact form.

• Do we really give away free stickers?

  Yes! By ordering from warehouseskateboards.com you will be hooked up with free Warehouse Skateboards stickers. If you just can't wait until your next order for some free stickers you can get free stickers by mail. Simply send a self-addressed, stamped envelope (address a blank envelope to yourself, put a stamp on it, and put it in another envelope which you mail to us) to:

  Warehouse Skateboards
  Attn: Free Stickers
  1638 Military Cutoff Road, Suite 101
  Wilmington, NC 28403
  USA

  Please allow 2-3 weeks to receive your free stickers back in the mail. We are sorry, but we are only able to provide free stickers through the mail inside the U.S. Get Free Stickers!

  Still have questions? Please fill out our contact form.

• Other

  Have something to say that doesn't fit into any of these categories? No problem. Just leave the information in the form below! We look forward to answering your question!

  Still have questions? Please fill out our contact form.