Sale Skateboards at Warehouse Skateboards

Warehouse Skateboards
Shipping & Return Policies

Order Status & Processing

ORDER POLICY

All orders are processed between 8am and 5pm EST. Weekends and holidays are excluded.

  • Orders placed before 2 PM EST, Monday - Friday, typically ship same day.
  • Items ordered together may ship separately, unless requested otherwise.
  • Shipping prices, methods, policies, times and availability are not guaranteed and are subject to change at any time without notice.

CANCELLATION POLICY
Warehouse Skateboards fills most orders the day they are placed. Once an order is accepted, there is no guarantee an order may be cancelled. Any order that is not able to be cancelled must be accepted upon delivery and authorized for return following the policy listed below. Please also refer to "Refused Shipment Policy.”


Order Status & Delivery

SHIPPING OPTIONS

Packages are shipped from North Carolina via FedEx, USPS or a combination of both. For a specific ZIP/postal code to ZIP/postal code transit time, please track your order for delivery time.

  • Next Day - delivery by next business day
  • 2 Day Air - delivery by end of second business day
  • 3 Day Air - delivery by end of third business day
  • Standard Shipping - 1-6 business days

Note: A business day DOES NOT include Saturdays, Sundays or holidays.

GENERAL DELIVERY POLICY

By use of this site, customers authorize the carrier to leave a package at the destination delivery address without obtaining a signature if the carrier driver deems the location to be safe. Customers who are not able to locate a package that is claimed as delivered must follow the instructions for filing a claim listed below under the heading "Incorrect Delivery and Lost Package Claims.”

EXPEDITED SHIPPING POLICY
Overnight Delivery and Two-Day Delivery items will be shipped by the requested method of delivery after your order has been processed. In-stock items should ship within 24 hours of order placement. Oversized items can only be shipped standard ground.

OVERSIZED ITEMS AND MULTIPLE PIECE SHIPMENTS

Multiple and oversized shipments may increase the cost of shipping. If this is the case, a customer service representative will contact you with your options prior to shipping your order.

INCLEMENT WEATHER

Warehouse Skateboards adheres to the shipping polices of its carriers. Inclement weather may result in delivery delays. You may track the status of your package on the Order Status page.

REROUTING AN ORDER

United States: You may request to reroute your order after your package has been shipped. To request a reroute of your package, please contact a customer service representative as soon as possible. We will contact your shipping carrier on your behalf. You will be charged the rerouting fee if rerouting is possible. International: Orders cannot be rerouted.

REFUSED SHIPMENTS
A refused shipment occurs when the customer refuses to accept the package during a delivery attempt. Customers who refuse delivery in place of contacting Warehouse Skateboards to obtain proper return instructions may be assessed a fee to cover return shipping and labor charges. This cost will be passed along to the customer in the form of a deduction from the total refund due to the customer. In addition, refused shipments may be considered an unauthorized return and subject to the policies thereof.

INTERNATIONAL SHIPPING

Warehouse Skateboards has partnered with UPS i-Parcel for shipping and payment processing on international orders. Orders shipped outside the United States may be subject to import taxes, customs duties and fees levied by the destination country. The customer is responsible for all custom duties and taxes and/or VAT (Value Added Tax) on item(s) purchased upon receipt of the package. Warehouse Skateboards has no control over these additional charges and only charges for shipping from the United States to your country. Please contact your local customs office for more information about your country's statutes. Canadian purchases apply. The customer is responsible for custom duties and Canadian taxes and/or VAT (Value Added Tax) on the item(s) purchased. Note: Warehouse Skateboards will not issue credit where packages are not delivered due to non-payment of fees, refused or abandoned.


Return Policy

If you are not 100% satisfied with your purchase, you may return it within 30 days of your receipt date. Please verify that your package meets the conditions stated within our Return Policy Guidelines. Once confirmed, follow the Return Instructions, listed below. Grip taped decks and custom assembled skateboards, including parts, cannot be returned.

Return Instructions

Step 1:  Ensure that your return meets our Return Policy Guidelines.
Step 2:  Package return and include a copy of your packing slip or the associated item(s) order number.
Step 3:  Mail through your carrier of choice to the address below.

Return Address:

Warehouse Skateboards
Attn: Returns Dept.
1638 Military Cutoff Road, Suite 101
Wilmington, NC 28403


RETURN POLICY GUIDELINES

All returned items must be unused and in new condition with original packaging. Products and merchandise must be in store-bought condition in order to be returned or exchanged. Our merchandise has been inspected before shipping, and our packages are carefully checked before leaving our warehouse.

Warehouse Skateboards must receive returns within 30 days of the customer receipt date. Refunds will not be authorized after 30 days. All orders shipped with free freight discount and returned for refund will be charged the original shipping fees. All refused packages will be refunded in full, less shipping charges.

RETURN DETAILS

  • Once we receive the return we will credit your account. Please allow 7-10 days for a credit to post to your account.
  • Refunds on returned items will be issued in the same payment form and same account as tendered at the time of purchase.
  • In the case that the return of an item results in an order total dropping below a promotional discount threshold, we will reduce the refund amount by the amount of the original discount.
  • We will refuse items returned in unsalable condition, and we WILL NOT pay to ship it back to you.
  • All returns are subject to a 10% restocking fee unless the item is deemed defective, damaged, or received in error.
  • Shipping and handling fees are nonrefundable.

RETURN SHIPPING
Customers are responsible for return shipping charges. We DO NOT accept C.O.D.'s on return items.

Warehouse Skateboards offers free shipping on all orders over $89 in the 48 contiguous United States. Free shipping is only for items you buy and keep. If you return an item that is not defective, you will be responsible for the entire cost of the return (including shipping, repacking, and insurance). The initial outbound shipping charge (including shipping, handling, and insurance) will be deducted from your refund if an item that originally shipped for free is returned. We ship using USPS, Fed Ex, and UPS. Our shopping cart will, in most cases, calculate shipping. Costs include shipping expense, packaging, handling, and insurance.

NON-RETURNABLE
Unfortunately, we cannot accept returns on grip taped skateboard decks and custom assembled skateboards, including parts. Because all parts of each complete have been opened and assembled according to the buyer's unique specifications, we are not able to re-sell the parts or the complete skateboard. All shipping and handling fees are nonrefundable.

PACKAGING
To qualify for a refund, all returned products must be returned in their original, unaltered packaging, including all labels and tags. Product packaging must not have tape or any other shipping labels on them.

CLOTHING
Clothing must be clean and unwashed with all tags attached—no pet hair, human hair, smoke odors, or makeup stains. Manufacturers will sometimes change the colors of a product to provide options; therefore, colors may vary. We will not be held responsible for items that may differ from the colors displayed in the images on our website.

REFUND METHOD
Customers will receive credit back to the original payment method used on an order. We'll refund your method of payment after we receive the original item. Shipping and handling fees are nonrefundable. Please allow a minimum of 7-10 days for refunds to be processed.

RESTOCKING FEE
All returns are subject to a 10% restocking fee unless the item is deemed defective, damaged, or received in error.

EXCHANGES
Since our inventory is constantly changing and we can't guarantee specific sizes of our products, we don’t allow exchanges.


Claims Policy

DAMAGED PACKAGE OR MISSING CONTENTS CLAIM
Visible Damage is defined as any damage to the packaging that is identifiable without opening the package at the time of delivery. Concealed Damage is defined as any damage that is not immediately noticeable at the time the package is opened or when the product is first used. Missing Content is defined as any package that is missing product that the packing slip states is included. These types of claims must be made directly to Warehouse Skateboards within 5 business days of delivery. Any claims made after that time cannot be honored. Please contact Warehouse Skateboards at 1-877-791-9795 or email [email protected] to make your claim.

INCORRECT DELIVERY AND LOST PACKAGE CLAIMS
Incorrect Delivery is defined as any incident where the driver delivers the package to the wrong address or individual. Lost Packages can occur in two ways. First, lost packages can occur when packages are not able to be located within the carrier's network. Second, a package can be considered lost when the carrier claims delivery was completed by leaving the package on the doorstep, but the customer cannot locate the package. Both incorrect delivery and lost package incidents are usually discovered through standard tracking of the package. Claims for either of these problems must be made directly to Warehouse Skateboards upon discovery. No claims will be honored after 40 days from shipment date. Please contact Warehouse Skateboards at 1-877-791-9795 or email [email protected] to make such a claim.

INCORRECT PRODUCT CLAIMS
Warehouse Skateboards must be notified directly within 30 days of shipment of any package received where contents are incorrect. Please contact Warehouse Skateboards at 1-877-791-9795 or email [email protected] to make such a claim.


Warranties & Liabilities

PRODUCT WARRANTIES
Each manufacturer has its own warranty policy, but products are typically warrantied against manufacturing defects only. Daily wear and tear, including damages sustained from impacts, is not covered by manufacturers' policies. If, for example, your board breaks while performing an intense trick or it gets run over by a car, we feel your pain but the board won't be covered by warranty.

If you believe you have a valid warranty claim, Warehouse Skateboards is more than happy to help you get a replacement. While Warehouse Skateboards does not have the ability to approve a replacement directly, we can contact the manufacturer on your behalf and help get the claim started.

DISCLAIMER OF LIABILITIES
WAREHOUSE SKATEBOARDS EXPRESSLY DISCLAIMS ANY AND ALL WARRANTIES IN CONNECTION WITH ANY PRODUCT PURCHASED FROM US, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OR MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN ADDITION, WAREHOUSE SKATEBOARDS WILL NOT BE RESPONSIBLE FOR ANY CONSEQUENTIAL OR INDIRECT LOSS OR DAMAGES INCURRED IN CONNECTION WITH THE USE OF ANY PRODUCT PURCHASED FROM US.

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