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Warehouse Skateboards Return Policy

Sorry, no returns on ramp plans.
The following items may be returned:

CLOTHING

• All items must be unused with the original packaging included.
• Clothing must be clean, unworn, and unwashed with all tags attached.

SKATEBOARDS

• All skateboards must be unused in new condition.
• Once a skateboard has been assembled, its parts cannot be returned or exchanged.
• We cannot guarantee actual deck color and/or dimensions.
• Warehouse Skateboards Inc. does not replace broken decks or decks with pressure cracks. No skateboard deck is completely guaranteed.

DVD

• DVDs must be unopened and in original packaging.

Defective Products
You must contact Warehouse Skateboards Inc. within 7 days of receipt of a defective product.  Warehouse Skateboards Inc. does not guarantee exchange or credit for defective items. If you believe your product is defective, please send it back along with the return form explaining the defect. If the product is determined to be defective upon receipt by Warehouse Skateboards Inc., a full refund will be issued. Warehouse Skateboards Inc. will reimburse shipping charges only on items declared defective. Due to limited stock, replacement product may not be available and cannot be guaranteed.

Non-Defective Products
Non-defective products may be returned if the item is unopened in a condition that allows for resale. Your item(s) must be returned with shipping pre-paid. A 15% restocking fee will apply. Warehouse Skateboards Inc. must receive returns within 14 days of the customer receipt date. Refunds will not be authorized after 14 days. Due to limited stock, replacement product may not be available and cannot be guaranteed.

Incorrect Product Shipping
If Warehouse Skateboards Inc. ships a product other than the product ordered, we will issue a call ticket to have the product picked up at our expense. The customer will have the choice of receiving the correct product or receiving a full refund including shipping charges. Due to limited stock, replacement product may not be available and cannot be guaranteed.

Manufacturer Money Back Guarantees
Warehouse Skateboards Inc. does not offer money back guarantees or honor money back guarantees offered by product manufacturers. If you have concerns regarding a product, we strongly suggest you contact the manufacturer directly to discuss and purchase products in order to be covered under the manufacturer’s money back guarantees. Warehouse Skateboards Inc. does not endorse or guarantee any manufacturer product claims.

How to return a product:

YOU MUST CONTACT US VIA EMAIL BEFORE RETURNING AN ORDER. NO REFUND WILL BE ISSUED IF A PRODUCT IS RETURNED WITHOUT AUTHORIZATION.

RETURN FORM Download

Return Address:
Warehouse Skateboards
Attn: Customer Service
1638 Military Cutoff Road, Suite 101
Wilmington, NC 28403

In order to receive a refund, your purchase must be returned with shipping pre-paid and include a completed Return Form. All items must be unused in original packaging. No partial returns will be accepted. The original packing slip must be included. Any discrepancies could result in a delay or partial forfeiture of your refund. If the product is not returned to us with all of the original packaging, it will be sent back to you. All products will be inspected upon receipt in our warehouse. If it is determined that the product is not in new condition, it will be sent back to you. All returns must be sent via UPS, Federal Express, or any other courier that issues a tracking number.

Reimbursement of payment:
Please allow a minimum of 72 hours for refunds to be processed. Additional time may occur with individual banks. When Warehouse Skateboards Inc. receives the returned defective product, your credit card will be credited in full for the defective product plus the shipping cost. Customers returning non-defective products will receive a refund less restocking and shipping fees.

Shipping and Handling
We DO NOT accept C.O.D.'s on return items. Customers are responsible for return shipping charges. For your protection, we suggest you return your merchandise via FedEx, UPS, or insured Parcel Post.

For help processing a return, please contact us via our Customer Service Center.